Terms of Service

EvalFlow Terms of Service

Welcome to Evalflow. These Terms of Service (“Terms”) govern your access to and use of the Evalflow platform, applications, and services (collectively, the “Service”), operated by Evalflow Inc. (“Evalflow,” “we,” “us,” or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use Evalflow.

1. Company Information

Evalflow is operated by Evalflow Inc., a corporation incorporated under the laws of Quebec, Canada.

Contact: info@evalflow.com

2. Eligibility & Authority

By using Evalflow, you represent and warrant that:

  • You are at least 18 years old

  • You have the legal authority to enter into these Terms on behalf of yourself or your organization

  • Your use of the Service complies with all applicable laws and regulations

3. Service Nature & Availability

Evalflow is a cloud-based software platform provided on a subscription or usage basis.

You acknowledge that:

  • The Service is continuously evolving and may be updated, modified, enhanced, or discontinued in whole or in part

  • New features may be added or existing features modified without prior notice

  • Temporary interruptions may occur due to maintenance, upgrades, or technical issues

4. Use of the Service

You agree to use Evalflow only for lawful, professional, and intended business purposes.

You must not:

  • Use the Service for illegal, abusive, or fraudulent activities

  • Attempt to access systems, data, or accounts without authorization

  • Interfere with or disrupt the integrity or performance of the Service

  • Upload or transmit malware, viruses, or harmful code

  • Use Evalflow to violate employment, privacy, labor, or anti-spam laws (including CASL and CAN-SPAM)

Evalflow reserves the right to suspend or terminate access for violations of these Terms.

5. Accounts & Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your login credentials

  • All activities occurring under your account

  • Ensuring that data you upload or process complies with applicable laws

Evalflow is not responsible for unauthorized access resulting from your failure to safeguard credentials.

6. Security & Data Protection

Evalflow implements reasonable and appropriate technical, organizational, and administrative safeguards aligned with industry best practices to protect data against unauthorized access, loss, or misuse.

However:

  • No system can be guaranteed 100% secure

  • You acknowledge and accept the inherent risks associated with cloud-based services

Evalflow complies with:

  • Quebec’s Act Respecting the Protection of Personal Information in the Private Sector

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)

For more details, please refer to our Privacy Policy.

7. Administrative & Support Access

To provide onboarding, customer support, troubleshooting, and maintenance, authorized Evalflow personnel may, when necessary:

  • Access customer accounts

  • View or interact with configuration settings and data

  • Perform actions requested or approved by the customer

Such access is:

  • Limited to legitimate support or operational purposes

  • Performed by authorized personnel bound by confidentiality obligations

  • Logged and monitored where reasonably possible

Evalflow will not use customer data for any purpose other than providing the Service, support, or as required by law.

8. Intellectual Property

All rights, title, and interest in the Service, including software, design, branding, documentation, and proprietary methodologies, are owned exclusively by Evalflow Inc.

Proprietary Features

The Employee Impact Field and Employee Impact Score are original proprietary works developed by Evalflow Inc. and are protected under Canadian copyright law. These works are registered with the Canadian Intellectual Property Office (CIPO).

You may not, without prior written consent:

  • Copy, reproduce, modify, or distribute these features

  • Reverse engineer or extract underlying methodologies

  • Incorporate them into another system, platform, or product

Unauthorized use constitutes a violation of intellectual property laws and may result in legal action.

9. Fees & Payments (If Applicable)

Fees, billing cycles, and payment terms are specified at the time of purchase or subscription.

Unless otherwise stated:

  • Fees are non-refundable

  • Taxes may apply depending on jurisdiction

10. Disclaimer of Warranties

The Service is provided “AS IS” and “AS AVAILABLE.”

To the maximum extent permitted by law, Evalflow disclaims all warranties, express or implied, including but not limited to:

  • Fitness for a particular purpose

  • Accuracy, reliability, or completeness of outputs

  • Uninterrupted or error-free operation

You are solely responsible for decisions made based on the use of the Service.

11. Limitation of Liability

To the maximum extent permitted by law:

Evalflow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

If Evalflow is found liable for any claim, our total aggregate liability shall not exceed the greater of:

  • $100 CAD, or

  • The amount paid by you to Evalflow in the three (3) months preceding the claim

12. Indemnification

You agree to indemnify and hold harmless Evalflow Inc., its directors, officers, employees, and affiliates from any claims, damages, liabilities, or expenses arising from:

  • Your use or misuse of the Service

  • Your violation of these Terms

  • Data or content you submit through the Service

13. Termination

Evalflow may suspend or terminate access:

  • For violations of these Terms

  • To prevent harm, abuse, or legal exposure

  • At its discretion, with or without notice where legally permitted

Upon termination, your right to use the Service ceases immediately.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of Quebec and Canada, without regard to conflict-of-law principles.

Any dispute shall be brought exclusively before the courts of the Province of Quebec, judicial district of Montreal.

15. Language

A French version of these Terms is available upon request, in compliance with Quebec language laws.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via the Service or email. Continued use constitutes acceptance of the revised Terms.

17. International Use

Evalflow operates from Canada. By using the Service, you acknowledge that:

  • Your data may be processed or stored in U.S Servers and/or Canadian Servers

  • You are responsible for compliance with local laws in your jurisdiction

18. Contact

For questions regarding these Terms:

Email: info@evalflow.com