Terms of Service

EvalFlow Terms of Service

Welcome to Evalflow. These Terms of Service ("Terms") govern your access to and use of the Evalflow platform, applications, and services (collectively, the "Service"), operated by Evalflow Inc. ("Evalflow," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use Evalflow.

1. Company Information

Evalflow is operated by Evalflow Inc., a corporation incorporated under the laws of Quebec, Canada.

Contact: info@evalflow.com

2. Eligibility & Authority

By using Evalflow, you represent and warrant that:

  • You are at least 18 years old

  • You have the legal authority to enter into these Terms on behalf of yourself or your organization

  • Your use of the Service complies with all applicable laws and regulations

3. Service Nature & Availability

Evalflow is a cloud-based software platform provided on a subscription or usage basis.

You acknowledge that:

  • The Service is continuously evolving and may be updated, modified, enhanced, or discontinued in whole or in part

  • New features may be added or existing features modified without prior notice

  • Temporary interruptions may occur due to maintenance, upgrades, or technical issues

4. Use of the Service

You agree to use Evalflow only for lawful, professional, and intended business purposes.

You must not:

  • Use the Service for illegal, abusive, or fraudulent activities

  • Attempt to access systems, data, or accounts without authorization

  • Interfere with or disrupt the integrity or performance of the Service

  • Upload or transmit malware, viruses, or harmful code

  • Use Evalflow to violate employment, privacy, labor, or anti-spam laws (including CASL and CAN-SPAM)

Evalflow reserves the right to suspend or terminate access for violations of these Terms.

4a. Prohibited Security Testing, Reverse Engineering & Competitive Intelligence

You expressly agree that, without the prior written authorization of Evalflow Inc., you will not:

Security Testing & Exploitation

  • Conduct penetration testing, vulnerability scanning, security assessments, fuzzing, or any form of security research against the Evalflow platform, infrastructure, APIs, or any related systems or networks

  • Attempt to exploit, probe, circumvent, or test any real or perceived vulnerability in the Service, whether or not you believe such activity would cause harm

  • Perform denial-of-service attacks, load testing, stress testing, or traffic generation against the Service or its underlying infrastructure

  • Intercept, monitor, capture, or manipulate network traffic between the Service and any other system

  • Attempt to access, extract, alter, or destroy data belonging to any other tenant, user, organization, or Evalflow itself

  • Use automated tools, bots, scripts, or crawlers to probe, scan, or enumerate the Service's systems, endpoints, or data structures beyond normal intended use

Reverse Engineering & Cloning

  • Reverse engineer, decompile, disassemble, or attempt to derive the source code, underlying algorithms, architecture, data models, or proprietary methodologies of the Service or any component thereof

  • Clone, replicate, or recreate the Service or any substantial portion of its functionality, design, workflows, or user experience

  • Use automated tools, scrapers, or crawlers to extract data, content, structural information, or feature sets from the Service for any purpose outside normal intended use

  • Frame, mirror, or reproduce any portion of the Service in any medium without express written consent from Evalflow Inc.

  • Attempt to recreate, replicate, or build upon Evalflow's proprietary scoring models, performance methodologies, or algorithmic frameworks

Competitive Intelligence & Benchmarking

  • Use the Service primarily or substantially for the purpose of developing, informing, or benchmarking a competing product or service

  • Access the Service to monitor its features, functionality, performance characteristics, or product roadmap for competitive analysis purposes

  • Share, publish, or disclose non-public information about the Service's features, architecture, internal workflows, or roadmap without prior written authorization

Credential & Access Abuse

  • Share, transfer, sell, or misuse authentication credentials, API keys, access tokens, or session identifiers

  • Attempt to escalate privileges beyond those explicitly granted to your account or role

  • Use another user's credentials, impersonate another user, or access another user's or organization's account or data

  • Attempt to bypass, circumvent, or disable any authentication, authorization, or access control mechanism of the Service

Responsible Disclosure

If you discover a potential security vulnerability in the Service, you agree to notify Evalflow Inc. promptly and in confidence at info@evalflow.com prior to any public disclosure, publication, or sharing with third parties. Evalflow Inc. reviews all responsible disclosure submissions and may, at its sole discretion, authorize limited and scoped security testing in writing on a case-by-case basis.

Unauthorized security testing — regardless of intent, belief, or outcome — constitutes a material violation of these Terms and may constitute a criminal offense under applicable law, including but not limited to Canada's Criminal Code (Section 342.1 — Unauthorized Use of Computer) and equivalent legislation in your jurisdiction. Violations of this section may result in immediate suspension or termination of access, civil liability for damages, and referral to law enforcement authorities.

5. Accounts & Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your login credentials

  • All activities occurring under your account

  • Ensuring that data you upload or process complies with applicable laws

Evalflow is not responsible for unauthorized access resulting from your failure to safeguard credentials.

6. Security & Data Protection

Evalflow implements reasonable and appropriate technical, organizational, and administrative safeguards aligned with industry best practices to protect data against unauthorized access, loss, or misuse.

However:

  • No system can be guaranteed 100% secure

  • You acknowledge and accept the inherent risks associated with cloud-based services

Evalflow complies with:

  • Quebec's Act Respecting the Protection of Personal Information in the Private Sector

  • Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)

For more details, please refer to our Privacy Policy.

7. Administrative & Support Access

To provide onboarding, customer support, troubleshooting, and maintenance, authorized Evalflow personnel may, when necessary:

  • Access customer accounts

  • View or interact with configuration settings and data

  • Perform actions requested or approved by the customer

Such access is:

  • Limited to legitimate support or operational purposes

  • Performed by authorized personnel bound by confidentiality obligations

  • Logged and monitored where reasonably possible

Evalflow will not use customer data for any purpose other than providing the Service, support, or as required by law.

8. Intellectual Property

All rights, title, and interest in the Service, including software, design, branding, documentation, and proprietary methodologies, are owned exclusively by Evalflow Inc.

Proprietary Features

The Employee Impact Field and Employee Impact Score are original proprietary works developed by Evalflow Inc. and are protected under Canadian copyright law. These works are registered with the Canadian Intellectual Property Office (CIPO).

You may not, without prior written consent:

  • Copy, reproduce, modify, or distribute these features

  • Reverse engineer or extract underlying methodologies

  • Incorporate them into another system, platform, or product

Unauthorized use constitutes a violation of intellectual property laws and may result in legal action.

9. Fees & Payments (If Applicable)

Fees, billing cycles, and payment terms are specified at the time of purchase or subscription.

Unless otherwise stated:

  • Fees are non-refundable

  • Taxes may apply depending on jurisdiction

10. Disclaimer of Warranties

The Service is provided "AS IS" and "AS AVAILABLE."

To the maximum extent permitted by law, Evalflow disclaims all warranties, express or implied, including but not limited to:

  • Fitness for a particular purpose

  • Accuracy, reliability, or completeness of outputs

  • Uninterrupted or error-free operation

You are solely responsible for decisions made based on the use of the Service.

11. Limitation of Liability

To the maximum extent permitted by law:

Evalflow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including l